Warranty

1. Overview

At West London Locksmith, we stand behind the quality of our products and services. Our warranty terms are designed to ensure that you receive the best value and satisfaction from our locksmith services. Please review the following warranty details carefully.

2. Service Warranty

• Scope of Warranty: We provide a warranty for labor on locksmith services performed by our technicians. The warranty period for labor is 12 months from the date of service. This warranty covers defects in workmanship but does not cover issues arising from misuse, neglect, or modifications by the customer or third parties.
• Exclusions: Our warranty does not cover:
  • Damage caused by attempted repairs or modifications by anyone other than our authorized technicians.
  • Issues arising from incorrect use, neglect, or accidental damage.
  • Replacement of parts or products not supplied by West London Locksmith.

3. Product Warranty

• Scope of Warranty: Products installed by West London Locksmith, such as locks, cylinders, and other hardware, come with a manufacturer’s warranty. The length and terms of the manufacturer’s warranty vary by product and manufacturer. We will provide information on the applicable warranty when you purchase or install a product.
• Exclusions: The product warranty does not cover:
  • Damage resulting from misuse, neglect, or unauthorized modifications.
  • Normal wear and tear or deterioration of parts due to frequent use.

4. Claims Process

• Reporting Issues: If you encounter a problem with our service or a product we’ve installed, please contact us as soon as possible. For service issues, you must report the problem within the warranty period. For product-related issues, please refer to the manufacturer’s warranty terms and contact us for assistance.
• Warranty Claims: To file a warranty claim, provide us with:
  • A detailed description of the issue.
  • Proof of purchase and service.
  • Any relevant photographs or documentation.
• Resolution: Upon receiving your claim, we will assess the issue and determine if it falls under our warranty coverage. We may arrange for a technician to inspect the problem. If the claim is valid, we will address the issue by repairing or replacing the defective parts or service at no additional cost.

5. Legal Rights

• Consumer Rights: Our warranty is in addition to your statutory rights under UK consumer law. For more information on your consumer rights, please visit Citizens Advice.
• Statutory Rights: Nothing in these warranty terms affects your statutory rights. If you have any concerns about how your statutory rights apply, you can consult the UK Government’s Consumer Rights Guide.

6. Changes to Warranty Terms

We may update our warranty terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised warranty terms.

7. Contact Us

If you have any questions about our warranty or need to file a claim, please contact us at:

West London Locksmith
Email: info@westlondonlocksmith.co.uk
Phone: 020 1234 5678
Website: www.westlondonlocksmith.co.uk